In today's competitive business climate, aiming for customer satisfaction is no longer enough. Many customers who are satisfied with a product or service will defect to buy a competitor's product without hesitation, forcing many businesses to spend more and
Bill Stainton is a multiple Emmy Award-winning TV producer, writer, and performer;
an author; a business humorist; and an internationally-recognized Beatles expert.
He blends the business smarts he learned from twenty years in corporate management
Bill Owens was appointed president and chief executive officer of Nortel Networks in April of 2004. Previously, he was the CEO and chairperson of Teledesic LLC, and president, COO and vice chairperson of Science Applications International Corporation (SAIC), the
Marc Lesser is the founder and president of ZBA Associates, a company offering coaching, consulting, and facilitation services. His skill and passion is assisting individuals and organizations to fully engage with their strength, power, and innate wisdom. He integrates