JILL GRIFFIN

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$7,501 to $15,000
 
TRAVELS FROM: Texas

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS

  • The 12 Laws of Loyalty
  • Creating a Customer-Driven Culture
  • Brand Your Way to the Top
  • Customer Service is Everyone's Job
  • Employee Loyalty
  • Customer Win Back: Recapture Lost Customers and Keep Them Loyal
  • E-Customer Loyalty: Turn Web Surfers into Repeat Buyers
  • SOAR - World-Class Service Takes You to the Top

Categories

Branding | Customer Service | Marketing

Biography

In today's competitive business climate, aiming for customer satisfaction is no longer enough. Many customers who are satisfied with a product or service will defect to buy a competitor's product without hesitation, forcing many businesses to spend more and more money to attract new customers. Jill Griffin is an internationally recognized expert on customer loyalty. Her groundbreaking book, Customer Loyalty: How to Earn It, How to Keep It, gained business best-seller status in 1997. She was among the first to point out that even customers who are satisfied will readily switch suppliers for greater convenience or lower costs and that companies must do more that merely satisfy customers - they must engender loyalty.

Now available in second edition, Customer Loyalty is a Harvard Business School "Working Knowledge" recommended book and has been published in six languages. Jill Griffin is co-author of Customer Winback, deemed one the "30 Best Business Books of 2002" by Soundview Executive Book Summaries.

Since 1988, Jill Griffin has served as president of Griffin Group, a customer loyalty research and consulting firm headquartered in Austin Texas. Clients served include Dell, Aramark, Southern Company, American Public Power Association, Ford, Microsoft, Hewlett Packard, Marriott, Days Inn, Western Union, and Scotland's Department of Tourism.

Jill Griffin sits on the Board of Directors for Luby's Corporation, a New York Stock Exchange company with 135 restaurants and 7,000 employees across the Southwest. She serves on the Advisory Council for Mirabel Medical, developer of the world's first electrical impedance-based system for early detection of cancer in women under the age of 40. Ms. Griffin also serves on the Board of Advisors for Ensurety Group, an automotive services company, and mUrgent, a software company that provides online customer relationship management services to multi-site restaurant companies.

In her early career, Jill Griffin served as senior brand manager for RJR/Nabisco's largest brand and as national director of marketing and sales for AmeriSuites Hotels.

Jill Griffin is a frequent guest lecturer and former faculty member at the University of Texas McCombs School of Business, where her two books have been adopted as textbooks for the MBA and undergraduate courses on Customer Management.

She is the recipient of the 2003 Distinguished Alumna Award from the University of South Carolina Moore School of Business from which she holds MBA and B. S. degrees, magna cum laude.

Jill Griffin is routinely among the highest rated speakers at national and international conferences. She addresses business and professional audiences on such topics as customer loyalty, customer service, branding, performance measurement, and market trends. Jill Griffin digs deep to understand the audience's key principle objectives, challenges, and industry trends so her stories, examples, and video clips address their issues and concerns. Companies like Wells Fargo, The Conference Board, Inc. Magazine, Toyota, and the U.S. Navy consistently bring Jill Griffin's results-based presentations to their organizations.

BOOKS    Search For A Book

  • Customer Winback: How to Recapture Lost Customers-And Keep Them Loyal
  • Customer Loyalty: How to Earn It, How to Keep It

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

John Hill
In 1989, John Hill was recruited by Walt Disney World® Resort to manage their restaurant food and beverage business in multiple locations.

The Disney University invited John Hill to join them as cast training and development specialist. While
More>>

Don Peppers
Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers &Rogers Group, the world's premier customer-centered consultancy.

Mr. Peppers' vision, perspective,
More>>

Heather Shea Schultz
Heather Shea Schultz is the managing partner of the Canaan Consulting Group, a global consulting firm that specializes in leadership, mentoring, sales and customer service training. She is the former president and chief operating officer of the Tom Peters Company,
More>>

Arnold Sanow
Arnold Sanow, MBA, CSP (Certified Speaking Professional--highest earned designation by the National Speakers Association for excellence), is a business, communications and people skills expert who speaks and consults. He works with his clients to assist them in improving individual
More>>


TRANSLATE:

The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe.

Also, while I simply cannot justify the purchase of replica watches based on its complications alone (I'm long past that excuse), a second time zone has become something that I actually use. But would I take these Replica Watches anywhere or is it too ostentatious?

Cartier's achievements in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like best replica watches in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale.