DOUG LIPP

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: California

VIDEOS:
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SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Global Competitiveness
  • Disney U -The Wonderful World of an Enduring Brand
  • Organizational Culture – It’s More Than a Coat of Paint
  • The Magic of Exceptional Customer Service – Keep Plussing The Show
  • Even Monkeys Fall From Trees – Learn From Mistakes and Embrace Change
  • It’s A Small, Small World. The Globe Is Shrinking. Is Your Business Expanding?
  • Event Moderator / Emcee / Facilitator / Host

Categories

Communications | Customer Service | Leadership | Teamwork | Author | Change | Branding | Diversity | Globalization | HR / Workplace | Inspiration | Management | Master of Ceremonies | Motivation | Personal Development | Strategic Planning

Biography

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.

Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.

BOOKS    Search For A Book

  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees (2013)
  • Stuck in the Middle Seat (2008)
  • The Changing Face of Today's Customer (2007)
  • Even Monkeys Fall From Trees
  • Global Management (In Japanese)
  • Tokyo Disneyland: The Secret of Its Success (In Japanese)
  • Negotiation Manual: How to Negotiate Overseas (In Japanese)

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Testimonials
"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school – at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp’s informative book. No matter what your business, the lessons taught at Disney University will prove invaluable.”—MICHAEL EISNER, Former CEO and Chairman of The Walt Disney Company
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