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Communications | Creativity/Innovation | Customer Service | Leadership | Teamwork
Douglas Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. He has spent over 25 years working from the front lines to the boardrooms of corporations around the world.
Formerly the head of training at Disney Studio's Walt Disney University, Mr. Lipp also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in his career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join him as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.
Fluent in Japanese, Doug Lipp was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, he addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.
Doug Lipp is the author if seven books including his latest Stuck in the Middle Seat (May, 2008), The Changing Face of Today's Customer (March 2007), which proclaims the use of "cultural sense" in addition to common sense. Prestigious business leader Peter Ueberroth and One Minute Manager co-author, Ken Blanchard, endorse his book. He is also the author of Even Monkey Fall From Trees, about the balance of art and science for outstanding customer service.
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