$25,001 to $40,000

No videos listed.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • You Can't Un-Google Yourself
  • Short-term Results and Long-term Success
  • Culture of the Customer
  • Customer Experience
  • Leadership in the New Economic World Order
  • Enterprise Engagement--Enabling Your Brand Ambassadors
  • Ethics and Trust as KPI's for Success
  • Innovation
  • Looking Forward
  • Metrics for the Long-term
  • Relationship Strength and Loyalty


Branding | Communications | Customer Service | Future | Marketing


Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers &Rogers Group, the world's premier customer-centered consultancy.

Mr. Peppers' vision, perspective, and thoughtful analysis of global business practices have earned him some significant citations by internationally recognized entities. Business 2.0 Magazine named him one of the 19 "foremost business gurus of our times," and Accenture's Institute for Strategic Change listed him as one of the 50 "most important living business thinkers" in the world. The Times of London has listed him among its "Top 50 Business Brains," and the U. K.'s Chartered Institute for Marketing included him in its inaugural listing of the 50 "most influential thinkers in marketing and business today."

Don Peppers has a popular voice in the worldwide media, with recent contributions to both the Harvard Business Review (May 2009) and the McKinsey Quarterly(June 2009). In addition to frequent posts on Strategy Speaks, the Peppers & Rogers Group blog, he produces a video diary of his global business observations, entitled "Peppers Unplugged," and is an active Twitter user, as well (@DonPeppers).

Mr. Peppers' thought leadership and presentations routinely focus on the business issues that today's global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. These include:

  • Balancing long- and short-term goals by managing customer value
  • Building stronger customer relationships and customer experiences
  • The role that employee engagement, customer trust, and innovation play in the viability of every business
  • Why and how to overhaul your business model before your competition (or channel partner) does it for you

Don Peppers' compelling, clear, and concise way of articulating his insights places him in high demand as both a speaker and a management advisor. In 2009, alone he had dozens of speaking engagements on six continents, and his counsel is regularly sought by Fortune 500 executives and entrepreneurs.

With co-author Martha Rogers, Ph.D., Mr. Peppers has produced a legacy of international best-sellers that have collectively sold more than a million copies in 18 languages. Their latest thinking is embodied in their newest book, Rules to Break & Laws to in 2008, and named as the inaugural title to Microsoft's "Executive Leadership Series." The book addresses the challenges of success in a world where networked customers and engaged employees hold tremendous power, and further exposes the crisis of short-termism that is rampant in business today, while documenting the strategies required growing out of this rut.

In 2005, with Return On Customer, Don Peppers and Dr. Rogers advanced a concept of business valuation based on the customer base as a revenue-producing asset. This book introduced and trademarked a unique new financial metric (Return on Customersm, or ROCsm), which is now being licensed to companies around the world as a valuation and analytics tool. Fast Company named Return On Customer one of the 15 "most important reads" of 2005, and cited the book again in 2007 on their list of the 25 "Best Books" in business.

The other books of Mr. Peppers and Dr. Rogers include The One to One Future (1993), which BusinessWeek called "one of the bibles of new marketing" and Enterprise One to One (1997), that received a five-star rating from The Wall Street Journal. Also, The One to One Fieldbook (1999), The One to One Manager (1999), and One to One B2B, which made The New York Times business best-seller list within a month of publication in 2001. The authors have also published the first-ever CRM textbook for university use in graduate-level courses, Managing Customer Relationships (April 2004).

Previously, Don Peppers was a new business rainmaker for world-class advertising agencies, including Chiat/Day and Lintas:USA. He capped his advertising career as the CEO of Perkins/Butler Direct Marketing. Prior to Madison Avenue, he worked as an economist in the oil business, and as the director of accounting for a regional airline.

Don Peppers holds a Bachelor's Degree in Astronautical engineering from the U.S. Air Force Academy and a Master's Degree in public affairs from Princeton University's Woodrow Wilson School. He currently serves on the Board of Directors for Cicero, Inc. (CICN), and for privately held Jetera Precision Media. He is on the Board of Advisors for Gridley & Co., the investment bank, and for blyk, the ad-supported mobile phone network in Europe.

BOOKS    Search For A Book

  • Rules to Break, Laws to Follow--How Your Business Can Beat the Crisis of Short-Termism
  • Business Myths and Customer Truths: Why Everything You Thought You Knew About Competition is Probably Wrong, and What to Do About it Now
  • Return on Customer: Creating Maximum Value From Your Scarcest Resource
  • Managing Customer Relationships: A Strategic Framework
  • One to One B2B: Customer Development Strategies for the Business-to-Business World
  • The One to One Manager
  • The One to One Future
  • Life's A Pitch...Then You Buy
  • Enterprise One to One
  • The One to One Fieldbook

Live chat by BoldChat
My Favorite Speakers

Similar Speaker

Jason Young

Jason Young has been called a rare breed when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the

John Hersey
Thirty years as a successful corporate executive and entrepreneur have given John Hersey a unique perspective on human behavior, leadership, motivation and change. This foundation allows him to offer speaking, coaching, and consulting programs that are rich with content

Doc Searls
Doc Searls is Senior Editor of Linux Journal, co-author of The Cluetrain Manifesto, an alumnus fellow with the Berkman Center for Internet and Society at Harvard University, a fellow with the Center for Information Technology and Society (CITS) at the

Joe Calloway
Joe Calloway is a performance expert who helps companies align people, culture, and strategy to drive results.

Mr. Calloway is the author of four groundbreaking business books, including the best-selling Becoming A Category of One, which received rave reviews from The

Cartier's achievements in Fine fake rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. Sometimes men also like réplique montres in fact. And sometimes you may need replica watches when you went out. The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe for some reasons! Their freedom and importance have enabled christian louboutin to revolutionise the representation of time with replica watches Watchmaking pieces that adhere to the swiss replica watches Manufacture's highest replica watches uk standards.You may like Affordable Wedding Dresses online. They are very cheap wedding dresses. Its past as an inventor and designer prom dresses has given rise to a style that favours volume and shapes. All kinds of Prom Dresses for sale.