FRED REICHHELD

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$25,001 to $40,000
 
TRAVELS FROM: Massachusetts

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS

  • Why Is Loyalty Important in Times of Economic Turbulence?
  • Why Do Layoffs Make Employee Loyalty Even More Vital?
  • Why Half of the Front Line Employees in America Are Undermining Customer Loyalty, and What Leaders Must Do About It
  • How a 5% Increase in Customer Retention Translates into a 25-100% Increase in Profits
  • How to Measure Loyalty in an Organization
  • Why CRM Becomes "Customer Relationship Manipulation"
  • How Companies Employ CRM Systems to Their Best Advantage

Categories

Corporate Culture | Customer Service | Management

Biography

Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

Mr. Reichheld’s work in the area of customer and employee retention has quantified the link between loyalty and profits. His books, The Loyalty Effect: The Hidden Force behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best sellers.

In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred Reichheld reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.

Mr. Reichheld is a frequent speaker at major business forums and his work on loyalty has been widely covered in the Wall Street Journal, The New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.

Consulting Magazine chose Fred Reichheld as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times,” [He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.

Fred Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).

BOOKS    Search For A Book

  • The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (2012)
  • Loyalty Rules! How Leaders Build Lasting Relationships
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Carla O'Dell
Carla O'Dell, chief executive officer of APQC, is considered one of the world’s leading experts in knowledge management (KM). In 1995 and under O’Dell’s direction, APQC launched its first KM best practices consortium study, "Emerging Best Practices in Knowledge Management."
More>>

Art Holst
A legend in the speaking industry, Art Holst\s broad background provides the foundation for his messages of inspiration and humor. Art Holst was a salesman with Harlan E. Moore & Company, a building materials business for ten years.

Art Holst was
More>>

Bruce Weinstein

Dr. Bruce Weinstein, The Ethics Guy, believes that the key to success is having not just emotional intelligence, but ethical intelligence, too. He shows business executives and other leaders how to improve their ethics IQ and leadership skills, which will
More>>

Vijay Govindarajan

Vijay Govindarajan, known as VG, is widely regarded as one of the world’s leading experts on strategy and innovation. He is the Earl C. Daum 1924 Professor of International Business at the Tuck School of Business at
More>>


TRANSLATE:

The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe.

Cartier's achievements in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like réplique montres in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale.