SPEECH TITLES AND/OR TOPICS
Change | Customer Service | Leadership
Rick Tate has delivered keynote addresses, workshops, and consulting projects for clients around the world challenging people's mind-sets and developing new ways of thinking. Working through his California based international consulting firm, ThinkIT, he is an internationally recognized expert on service quality, leadership development and organizational excellence and is a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies. For almost 20 years, Rick Tate has been consulting, speaking, training, writing and developing state of the art concepts that challenge people's mind-sets and develop new ways of thinking. His expertise is backed by more than a decade of successful line management experience.
Mr. Rick Tate has authored books, articles, and training programs, including the best seller, Leadership and the Customer Revolution, Legendary Service, Frontline Service, World Class Customer Service, and The Service Monkey. Rick Tate is the co-author, along with Dr. Julie White, of People Leave Managers...Not Organizations! Action Based Leadership (2005). His acclaimed training programs have been translated into over eleven languages and distributed all over the world. Rick Tate is a captivating and motivating speaker whose use of stories, examples, anecdotes, and metaphors provides a unique learning experience for audiences. He speaks to literally thousands of people a year from groups of ten senior executives to thousands of front line employees.
Mr. Tate's client list is extensive and includes such notable organizations as Disney, Coca Cola, Johnson & Johnson, Motorola, American Honda, Brinker, Xerox, IBM, Perrier, National Park Service, Norwest, Publix, Norstan, Manpower, Bank-One, Nortel, and J.C. Penney.
Rick Tate holds graduate degrees from the University of San Francisco and California American University and has served as a faculty member at many institutions of higher education.
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