Keith Bailey and Karen Leland are among the world's foremost experts on customer service. They co-authored the book Customer Service for Dummies and together founded the International Association of Quality Service. The purpose of the association is to
Diane Dorrans Saeks
Diane Dorrans Saeks is a San Francisco editor, design lecturer, and feature writer whose focus is on interior design, architecture, gardens, travel, and fashion.
Saeks is the author of numerous books, including Hollywood Houses (2005), which takes readers on an insider's
A dynamic and highly sought-after speaker, leadership expert Tom Flick has delivered over 3,000 presentations to a "who's- who" list of clients that includes Microsoft, Starbucks, Google, Boeing, American Express, Amazon, NASA, Ritz-Carlton Hotels and the Pentagon. Mr. Flick addresses
Terry Sand has been motivating thousands of people to expand their creativity and exercise their funny bone. Through keynote speeches, spontaneity workshops, improvisational comedy seminars and interactive group exercises, she brings a transformational experience to any conference, convention or meeting.