LOU CARBONE

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: Minnesota

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS

  • Getting "Clued In" To The Practice Of Experience Management
  • The Brand Canyon--The relationship Between Experience Management and Brand Management

Categories

Customer Service

Biography

In an increasingly generic world, where customers are fickle, margins are thin and profits elusive, managing compelling experiences can make all the difference. That is the message Lewis (Lou) P. Carbone drives home.

Recognized as the leader who launched the experience movement in the late 1980s, Lou Carbone delivers a thought-provoking program focused on positive customer experiences to Fortune 500 Companies, top business schools, executive forums, sales conferences, associations and educator meetings. He has lectured at leading institutions like the Harvard Business School, Columbia School of Business, Haas School of Business, University of California at Berkeley, Texas A&M, Boston University, and many others.

Mr. Carbone is the author of Clued In, How to keep Customers Coming Back Again & Again (Prentice Hall, 2004). He delivers a thought provoking program on how to connect emotionally with customers through positive customer experiences.

Lou Carbone has been a leader in the experience management revolution for over two decades and his writings on the subject have appeared in business magazines and academic journals since 1994. His best seller, Clued In, is in its seventh printing, and considered a must read for anyone hoping to understand the discipline. He is in demand as a speaker and lecturer worldwide.

Mr. Carbone has spent more than two decades in the development of experience management theory and practice in a broad range of industries including travel, healthcare, retail, technology, financial services, manufacturing, and education. He is the founder and Chief Experience Officer of Experience Engineering, a Minneapolis-based experience management firm. He teaches audiences a system for managing experience clues that will create customers who come back and also tell others.

Lou Carbone speaks from his own leadership experience. He is the Chairman of the American Management Association Sales and Marketing council, Co-Chairman of the Board of Directors of Health Quality Partners, Inc., and Chairman of the Board of Trustees at Brown College. Prior to founding Experience Engineering, he was the Vice President of Global Marketing at National Car Rental, introducing innovations like paperless-electronic rental agreements, Emerald Club and Emerald Aisle. Before this, he was a senior executive with major advertising agencies in New York, Detroit, and Minneapolis.

BOOKS    Search For A Book

  • Clued In, How to keep Customers Coming Back Again & Again

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Mark Sanborn

Mark Sanborn is the president of Sanborn & Associates, Inc., an idea lab for leadership development.

In addition to his experience leading at a local and national level, he has written or co-authored eight books and is the author of
More>>

Fred Reichheld
Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

Mr. Reichheld’s work in the
More>>

Cecilia MacDonald
Speaker, trainer and presentation coach, Cecilia Macdonald always focuses on the bottom line. Cecilia Macdonald has helped thousands of business people, from CEOs to support staff, take personal responsibility for their success in sales, service and teambuilding. She fills
More>>

Bryan Eisenberg
Bryan Eisenberg is the co-author of The Wall Street Journal, Business Week, USA Today, and The New York Times bestselling books Call to Action, Waiting For Your Cat to Bark?, and Always Be Testing. He has been the keynote
More>>


TRANSLATE:

The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe.

Cartier's achievements in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like réplique montres in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale.