JOSEPH MICHELLI

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: Colorado

VIDEOS:
Videos pending.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer Loyalty: Driving Ease and Engagement through People, Process and Technology
  • Transforming Your Culture to Drive Customer Engagement, Loyalty and Referrals
  • Mastering Change, Unleashing Innovation and Leaving a Legacy Presentation
  • Change or Die! Securing Maximum Innovation and Staff Engagement
  • The Road to Practical Innovation
  • Legacy/Service Significance Presentations
  • Leadership - The Art of Lasting Significance
  • Leave Your Mark

Categories

Corporate Culture | Customer Service | Teamwork | Leadership

Biography

Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. His latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. Joseph’s other titles include Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the"World Famous" Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of Southern California. Joseph has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders council of CustomerExperienceOne. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.

Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.

BOOKS    Search For A Book

  • Driven to Delight (2015)
  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (2012)
  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (2011)
  • The Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
  • When Fish Fly: Lessons for Creating a Vital and Energized Workplace

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Andre Harris
Andre Harris is Westfield's National Customer Service Executive and is responsible for Westfield's WOW customer service for their 60 U.S. shopping centers. She drives the national strategy for hiring, training, measuring and rewarding team members. She is credited
More>>

Jean Otte
Jean Otte is founder and president of WOMEN Unlimited in Manhattan, a firm that creates women's leadership and mentoring programs for large companies. Her concern is that "professional women are not going to be effective leaders if they keep
More>>

Marcus Buckingham

Marcus Buckingham has dedicated his career to addressing this complex issue. Using his nearly two decades of experience as a Senior Researcher at Gallup Organization, he has challenged entrenched preconceptions about achievement to get to the core of what drives
More>>

Roxanne Emmerich
Roxanne Emmerich is America's most sought-after workplace transformation expert. She is listed by Sales and Marketing Management magazine as one of the 12 most requested speakers in the country for her ability to transform negative workplace performance and environments
More>>


TRANSLATE:

The luxury christian louboutin schuhe can make you perfect in your life. I just like Christian Louboutin Schuhe.

Cartier's achievements in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like réplique montres in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale.