Customer Service | Retail
Chris Denove is Vice President and Executive Director of the J.D. Power and Associates' Voice of the Customer practice. In this capacity, he works with senior executives of some of the nation's largest corporations helping them integrate customer information and feedback into tactical and strategic planning, and subsequently works with these companies to turn that information into customer advocacy. He is co-author of the groundbreaking book about J.D. Power and Associates, SATISFACTION: How Every Great Company Listens to the Voice of the Customer.
Mr. Denove has appeared on numerous television shows including CNN and CNBC, and his unique perspectives are frequently sought out by major publications including The Wall Street Journal and USA Today. He is also an active presenter and lecturer at many key conferences across the country.
Chris Denove joined J.D. Power and Associates 10 years ago. Previous to his current role, he was responsible for founding the firm's Internet and Retailing practice areas. He brings diverse experience to J.D. Power and Associates. He is an expert in Operations Research, also heading the Mystery Shopping activities that J.D. Power conducts for companies in many industries.
Prior to joining the firm, Mr. Denove practiced consumer law in California, served as an adjunct professor at Pepperdine University, and managed an automobile dealership. He earned a Juris Doctor degree from the University of California at Davis and a bachelor's degree from California State University, Northridge.