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Leadership | Teamwork | Customer Service | Corporate Culture
Lorraine Grubbs, president of Lessons in Loyalty, specializes in helping companies create a culture whereby employees come to work because they want to, not because they have to and recognizing that happy employees create loyal customers. Whether as a public presentation or an on-site consultation, she and her team provide an informative, inspirational, and entertaining experience.
As a keynote speaker, Ms. Grubbs can deliver a one-hour overview of all the lessons or explore any single lesson in depth. As a consultant, she and her team will work with your company, whether large or small, designing custom workshops to fit your specific needs. Her books, Lessons In Loyalty, and more recently published Roadmap to Success, are valuable resources for understanding this unique business philosophy.
As a 15-year veteran of Southwest Airlines, Lorraine Grubbs was the Houston District Marketing Manager and the Manager of the University for People prior to joining the People Department (Human Resources) as Director of Employment, tasked with "hiring Warrior Spirits." Her track record includes her ability to achieve optimal results in times of chaos, high stress, change, and reorganization. She commuted daily to Dallas from her home on a sailboat in Clear Lake, TX. In 1986, she started her own aviation charter company at Hobby Airport that, within 3 years, boasted billings of over three million dollars. She recently started a new venture, Lessons in Loyalty, under which she shares her expertise in building successful corporate cultures and motivating and training leaders with companies.
Ms. Grubbs has been the recipient of the Women's Business Support Network "International Business Woman of the Year" in 1988, finalist in the Houston Post's "Top Ten Business Women of the Year" in 1989, Aviation Person of the Year from the Hobby Airport Chamber of Commerce in 1991, was a recipient of Southwest Airlines' "Winning Spirit" Award, the Houston District's "Positively Outrageous Service" award, and Southwest Airlines' representative in "Leadership Texas 2000." And most recently received the People Department's "Thinking Outside the Box" award.
Lorraine Grubbs, who speaks three languages, received her Senior Professional in Human Resources (SPHR) certification in May 2003 and is a member of the Society of Human Resource Management, Dallas Human Resource Association, Bay Area Human Resource Management Association, American Society for Training and Development, Association of Psychological Type, and is a guest lecturer at Rice University and University of Houston's Executive MBA programs.
When not working or flying, Lorraine Grubbs enjoys time on her boat (and home) the Naciente.
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