MICAH SOLOMON

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$7,501 to $15,000
 
TRAVELS FROM: Washington

VIDEOS:

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • High-Tech, High-Touch Customer Service
  • Marketing on a Digital Island
  • Exceptional Service, Exceptional Profit
  • The Heart of Hospitality

Categories

Customer Service | Management | Marketing | Social Media | Technology | Author | Communications | Personal Development

Biography

Micah Solomon is one of America’s most popular keynote speakers on building bottom line growth through customer service. A bestselling author and hands-on consultant, Micah Solomon specializes in building stellar, profitable customer experiences, company culture, 21st-century marketing, and social (and anti-social!) media.

Mr. Solomon was recently named the “new guru of customer service excellence” by the Financial Post. His latest business bestseller, High-Tech, High-Touch Customer Service, as well as his perennial bestseller, Exceptional Service, Exceptional Profit, a collaboration with the creators of the modern-day Ritz-Carlton) have won multiple awards. His expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.

Micah's uniquely inspiring and humorous speeches convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly 21st-century speaking style. Micah is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style - no stock photos here, just real life examples.

An entrepreneur and business leader himself, Micah used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field—a story well known to readers of FastCompany and Seth Godin’s marketing bestseller Purple Cow.

Micah Solomon was also an early investor in the Apple-related speech-recognition technology behind Apple’s Siri.

BOOKS    Search For A Book

  • High-Tech, High-Touch Customer Service:Inspire Timeless Loyalty in the Demanding New World of Social Commerce (2012)
  • Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (2010)

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Testimonials
“Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it's good business.”– Seth Godin, author of Purple Cow and Tribes

“This is the way to run a customer-centered company.”– Ken Blanchard, co-author, The One Minute Manager®

“Micah Solomon explains with great savvy how to survive the perils of working with social media, customer data, and the digitally self-reliant consumer.”– Jay Coldren, Vice President, Lifestyle Brands, Marriott International

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