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Customer Service | Diversity | Olympics
Stephen Frost is a globally recognized inclusion, leadership and communications expert. From 2007-2012 Stephen designed, led and implemented the inclusion programs for the London Olympic and Paralympic Games as Head of Diversity and Inclusion for the London Organizing Committee (LOCOG). He was responsible for 22 programs across a 200,000 person workforce, £1.1 billion procurement spend, and 57 delivery functions. These ranged from inclusivity in an 11 million ticket program, to accessibility at 134 separate venues. His team managed a series of recruitment outreach action plans that achieved unprecedented workforce inclusion. The LOCOG Business Charter set new standards in supplier diversity and LOCOG became the first organization in the UK to achieve the Diversity Works for London Gold Standard and Advanced Level of the Equality Standard for Sport.
From 2004-2007 Stephen established and led the workplace team at Stonewall, Europe's largest LGBT equality organization; establishing and growing the Diversity Champions program to over 300 members, launching the UK's first lesbian and gay recruitment guide, establishing the LGBT Leadership program in conjunction with Henley Management College, and developing the Workplace Equality Index which has become a standard across many leading UK and global employers.
Mr. Frost started his career in advertising, where he worked on disability and age awareness campaigns, and has worked in consultancy and communications in the USA, Greece, Tanzania, China and Brazil. He was a Hertford College Scholar at Oxford and a Fulbright Scholar at Harvard. He was elected recipient of the 2010 Peter Robertson Award for Equality and Diversity Champions and in 2011 he was named one of the top 100 influential LGBT people in the UK, and a Young Global Leader by the World Economic Forum.
Stephen Frost is a Fellow of the Royal Society of Arts, advises the Football Association and HM Government on diversity best practice and is Vice President of the Chartered Institute of Personnel and Development. He is a Visiting Fellow in the Women and Public Policy Program at Harvard’s Kennedy School 2012-2013 and a Board Member of MSDUK Supplier Diversity.