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Customer Service | Leadership | Motivation | Marketing Heather Shea Schultz is the managing partner of the Canaan Consulting Group, a global consulting firm that specializes in leadership, mentoring, sales and customer service training. She is the former president and chief operating officer of the Tom Peters Company, with whom she currently works as a strategic partner. She is also executive director of the Canaan Foundation, a not-for-profit organization focused on African economic development through the delivery and installation of computers in rural Kenya. Heather Shea Schultz has over 25 years of solid business experience. From transformational leadership to meaningful mentoring, from operational excellence to legendary customer service and organizational development, she knows what it takes to make a company work...and what it takes for people to want to work there. As director of marketing for Andersen Consulting, now Accenture, Heather Shea Schultz was responsible for all integrated marketing and advertising programs worldwide. As director of international marketing for First Chicago, now Bank One, she was responsible for worldwide marketing programs. She started her business career with the bank in Panama and relocated to world headquarters in Chicago. As regional sales director for CIGNA Health Care, Heather Shea Schultz led the region from worst to best performer in fourteen months. And, as a cast member of Walt Disney World in Orlando she designed and delivered business programs at the Disney Institute. Heather Shea Schultz is a prolific writer for business publications. For two years she wrote a monthly column in Physicians Management, and she is the best selling co-author, with Dr. Chip Bell, of Dance Lessons: Six Steps to Great Partnerships in Business and Life. She co-authored Online Learning Today: Strategies that Work and The Secret to Success in Life with John Fogerty. Heather Shea Schultz is writing her new book, Insight Selling, with Richard Whiteley. In the groundbreaking video program, Women's Millennium, she partnered with Tom Peters to address the impact of women in the marketplace. Heather Shea Schultz's current and former clients include many of the world's leading organizations: American Express, Citibank, 3M, Hewlett-Packard, IBM, Volkswagen, Walt Disney World, Bank of America, The Hartford, United Technologies, MassMutual, the Panama Canal Commission, Xerox, Marriott and MTV, among others.
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