LIOR ARUSSY

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$15,001 to $25,000
 
TRAVELS FROM: New Jersey

VIDEOS:
No videos listed.

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Customer-Centric Transformation – The Blueprint to Execution and Profitability
  • Exceptional or Nothing - The New Performance Standard
  • Delight or Sell - Customer Experience as a Competitive Advantage

Categories

Customer Service | Sales | Author | Leadership

Biography

Mr. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Mr. Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion…no bank was ever compromised.

Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies.

Mr. Arussy’s latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” –strategy + business magazine

Lior Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review.

BOOKS    Search For A Book

  • Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
  • The Experience! How to Wow Your Customers and Create a Passionate Workplace
  • Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Graeme Codrington

Dr. Graeme Codrington is an expert on the new world of work and multi-generational workplaces. He is a keynote presenter, author, futurist, facilitator and strategy consultant working across multiple industries and sectors. His unique style
More>>

Leigh Branham
Leigh Branham is dedicated to assisting organizations in the management of people, and helping individuals in the management of their own careers, to balance the achievement of organizational and individual goals. He is a strong proponent of the idea
More>>

Lisa Bloom

Host of her own national live daily talk show on Court TV for eight years, Lisa Bloom is now a legal analyst for NBC, appearing frequently on The Today Show and MSNBC, as well as The Early Show, The Insider,
More>>

John Izzo

Perhaps the best way to describe John Izzo, Ph.D. is that of a modern philosopher on work and life. Like all philosophers he brings unique insight into the challenges corporations and individuals face but unlike many philosophers,
More>>


TRANSLATE:

Architects, developers and facility managers have selected Brikley's performance-engineered toilet partition and shower cubicle with confidence since 1998. As a market leader, Brikley delivers building owner value through design excellence, multiple options, code compliance, and long-lasting durability. If you choose us, we can provide best toilet partition systems for you.

At List Outdoor, we are happy to provide unbiased and informative reviews of the most popular outdoor gears. From the camping tent to backpack to crossbow, you can totally expect our regular update of the latest in-season reviews of outdoor products.
The achievements of rolex replica watches in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like cheap replica watches in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with luxury replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale. But in my opinion, choosing high quality swiss replica watches is a good thing to men.