LISA FORD

THIS SPEAKER'S SET FEE PLACES HIM/HER WITHIN THE RANGE OF:

$7,501 to $15,000
 
TRAVELS FROM: Georgia

VIDEOS:

SPEECH TITLES AND/OR TOPICS   Click Here for Detailed Description

  • Why Customer Service Is NOT Enough
  • Exceptional Customer Service
  • Create A Service Focused Team
  • How to Lead a Team
  • Customers as Partners: Build Loyalty and Repeat Business
  • Everyday Excellence
  • Change Works

Categories

Customer Service | Change | Teamwork | Motivation

Biography

Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. She is best known for her work in the areas of customer service.

Ms. Ford is the author of the videotape series "How to Give Exceptional Customer Service," the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: "Developing a Customer Retention Program" and "Building a Customer Driven Organization: The Manager's Role and Personal Power." Her recent book is Exceptional Customer Service--Going Beyond Good Service to Exceed the Customer's Expectations.

Lisa Ford designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Her experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton's of Chicago, Citgo, American Gas Association, American Diabetes Association, and American Veterinary Medical Association.

In 2002, the National Speakers Association inducted Lisa Ford into the Speakers Hall of Fame. She is one of 140 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.

BOOKS    Search For A Book

  • Exceptional Customer Service--Going Beyond Good Service to Exceed the Customer's Expectations.

Live chat by BoldChat
My Favorite Speakers
 

Similar Speaker

Kurt Kilpatrick
Kurt Kilpatrick has owned and operated a successful advertising agency, a creative services business, and currently runs his professional speaking and creative services business from his home base in Birmingham, Alabama. He has been a professional humorist and speaker
More>>

Doug Lipp

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Doug is a distinguished international consultant, eight-time author, and former head of training at the
More>>

B. Joseph Pine
B. Joseph Pine, II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is co-founder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new
More>>

Fred Reichheld
Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

Mr. Reichheld’s work in the
More>>


TRANSLATE:

Architects, developers and facility managers have selected Brikley's performance-engineered toilet partition and shower cubicle with confidence since 1998. As a market leader, Brikley delivers building owner value through design excellence, multiple options, code compliance, and long-lasting durability. If you choose us, we can provide best toilet partition systems for you.

At List Outdoor, we are happy to provide unbiased and informative reviews of the most popular outdoor gears. From the camping tent to backpack to crossbow, you can totally expect our regular update of the latest in-season reviews of outdoor products.
The achievements of rolex replica watches in Swiss Fake Rolex Watchmaking are the fruit of a constantly innovative approach at the service of highly distinctive aesthetics. You should know men always like watches. They will cost much for fake watches. Sometimes men also like cheap replica watches in fact. And sometimes you may need replica watches when you went out. The luxury replica watches can make you perfect in your life. I just like Replica Watches for some reasons! Their freedom and importance have enabled the representation of time with luxury replica watches market. The pieces that adhere to the replica watches uk highest standards.You may like designer replica watches online. They are high quality replica watches to men. Its past as an inventor has given rise to a style that favours volume and shapes. All kinds of Replica Watches UK store for sale. But in my opinion, choosing high quality swiss replica watches is a good thing to men.